Clinic software for Kosovo
Medical Solutions is software in Albanian for private clinics and practices, from dentistry to physiotherapy. It runs in the web browser, on the reception computer or on a phone, so a practice in Prishtina, Prizren or Peja uses it exactly as a clinic in Tirana does.
This page sets out what you get, what to know about +383 numbers and about payment, and what we do not claim about Kosovo's laws and rules.
Patient records, appointments and documents in one place
Each patient has a record built on one of ten specialty templates, which you adapt to the form you keep today. Appointments go in the calendar, and prescriptions and quotes come out as A4 PDFs with the practice's logo and contact details.
In the browser, with nothing to install
There is no program to install and no server to keep at the practice. You sign in from the browser with the clinic's account, and every update reaches you without installing anything.
The interface is in Albanian and English. You can write to support in Albanian from inside the software.
In the words your practice uses
The interface uses standard Albanian and talks about takime, appointments. The message a patient receives before an appointment can be rewritten under Settings, on the Patient messaging tab, so if your patients say termin, the message can say termin too.
Service names and record fields are yours to write as well, in the words you hear every day at the practice.
Phone numbers with +383
For an Albanian mobile number, the software adds +355 by itself when it opens a WhatsApp chat. A number written as 044 123 456 does not say which country it belongs to, so the software does not guess the code: no button is better than a message that reaches a stranger.
Write patients' numbers with the code, for example +383 44 123 456 or 00383 44 123 456, and the WhatsApp button works. The same goes for a list you import from Excel: add +383 to the phone column before you import it.
The registration form also lists +383 among the country codes for your own phone number.
Prices in euro, documents in several languages
Each price list has its own currency, euro, lek or dollars, so a practice in Kosovo keeps its prices in euro. Raising a price later does not touch the quotes already handed to patients.
Quotes, and the appointment message you send yourself, come out in Albanian, English, Italian, French or Spanish. A patient record prints in Albanian with one of the other four beside it, which helps with patients from the diaspora or from abroad.
The same price, paid the same way
A clinic in Kosovo pays the same price as a clinic in Albania and gets the same features. There are no tiers and no fee per doctor or user; the exact price is on the pricing page.
After the 14 free days, you pay online by bank card, once for 1, 3, 6 or 12 months. Nothing renews by itself: when the paid months end, you decide whether to continue.
What the software does not do
A few things are worth knowing before you decide:
- Fiscal invoices for patients are not part of it, and a quote is not an invoice.
- It is not connected to any national e-prescription system, in Kosovo or in Albania.
- Patients do not book online themselves: the practice sets the appointments.
- WhatsApp messages are not sent automatically: someone at the practice taps send for each patient.
- Serbian is not among its languages: the interface is in Albanian and English, while quotes and patient records also come out in Italian, French or Spanish.
Common questions
Do we need a server or an IT person at the practice?
No. Nothing is installed and the records are not kept on a machine at the practice: they are kept online by Medical Solutions, as the privacy policy describes, for every clinic alike. A computer, tablet or phone with an up-to-date browser and the clinic's sign-in is all it takes.
Are the terms and the privacy policy written for Kosovo law too?
No. They were drafted for Albania: the privacy policy rests on Law no. 124/2024, with the GDPR where it applies, and Albanian law governs the terms. Kosovo's own data protection rules are not addressed there, so check them with your own lawyer.
Does the printed prescription follow an official Kosovo form?
No, and we do not claim it does. The prescription is an A4 PDF with the practice's details, the doctor's signature and licence number, and a space for the stamp. If your practice must use a particular form, check that yourself.
Can I bring my patient list over from the software I use now?
Yes, if your current software exports the list as CSV, or as an Excel sheet that you save as CSV. Column headings in Albanian, English or Italian are understood, and each patient arrives with the basic details: names, date of birth, gender, phone and email.
Why is there no WhatsApp button for some patients?
Because the number was written without its country code, as in 044 123 456. Add +383 in front of the number on the patient's record and the button appears.
Try it in your clinic
14 days free, with no credit card. To carry on, choose 1, 3, 6 or 12 months and pay once: nothing renews automatically.